Project management involves transferring mental processes to multiple spreadsheets, emails and messaging systems, as well as pen and paper. You can track all these tasks and projects with the help of a project management software.
Due to the proliferation of applications on the market, it has become difficult to choose the right project management tool. This article compares two excellent project management tools, Smartsheet and Freshdesk. This article also compares Freshdesk Cost to Smartsheet. This tool is intended to assist users in making decisions according to their needs.
What is Smartsheet Software?
Smartsheet Software is an innovative collaboration and work execution tool that uses a spreadsheet-like interface. This application allows teams to organize, analyze and coordinate work in real-time.
It contains the following features:
- Document and resource management
- Project reporting
- Task management
- File sharing
- Schedule monitoring
Smartsheet Software Key Features
System reports combine data from different sheets to create a summary view. Users can also use the bi-directional feature of the system to track changes in sheets. Interactive tools are also available to send reports or set repeat statuses.
This feature allows you centralize teams and gives you a complete view of all project information. It increases flexibility and agility. You can also customize your portal views using drag-and-drop. This includes widgets and photos as well as metrics.
Premium control center add-ons for enterprise and business plans provide access to powerful portfolio tools. You can also connect to BI applications outside the software to perform performance analysis. The software provides dashboards that allow you to add data automatically from new projects. You can also make changes to your entire portfolio at once.
It offers a demo version to potential customers. This allows them to understand the software better and get more information about it. Clients can access the demo on the company website by clicking on “Wach a Demo”. Once users submit their details online, the sales team will contact them.
There are four pricing options available for customers. Each is tailored to the needs of the customer. These are the packages available:
The package is completely free. You can use it once and only two editors at a time. This is the best option for those who are just beginning to manage projects. It includes the following features:
- Gantt, Grid, Card, Calander Views
- Dashboard Reports
- 100 automation per month
The monthly cost of the package is $7 per user. Managers and teams that want to track projects and have unlimited views will be most satisfied by this plan. The plan can accommodate up to 10 users. It also includes the following features:
- User management
- Email support
- 250 automation per month.
The package costs $25 per month. Unlimited editors are available with minimum 3 users. This plan is ideal for companies that need to manage multiple editors and other capabilities. These features are included in the plan:
- Activity log
- Document builder
This package does not come with a price quote. For pricing information, however, users can contact the sales team. This plan is ideal for businesses that use enterprise-grade controls to manage large scale processes. This plan provides the following:
- Enterprise Plan Manager
- Chargeback reports
- Domain validation
With 89% of users recommending the software, it has an excellent user satisfaction rating. It has been ranked 5 out 5 stars by FinancesOnline and 4.7 by Gartner.
What is Freshdesk?
Freshdesk Software offers a cloud-based customer support solution. It ensures greater engagement with organizations. The application simplifies ticketing by offering customizable options for agents roles, ticket forms, portals and other features. Users can also control their identities and access information, which increases data security.
Key Features of Freshdesk Software
You can use the software to facilitate collaborative ticketing for better customer service. The software allows you to create tickets that can be used to resolve consumer issues from different channels. These features include:
- An inbox for teams where tickets can be assigned or prioritized based on keywords
- Tickets with AI support to improve agents’ productivity
- SLA management for agent performance and client response time expectations
It automates notifying clients and agents of any changes to tickets. Based on the time since an event, it automatically implements maintenance tasks or ticket actions.
Analytics and Reporting
You can schedule reports for specific periods and customize the software accordingly. Data can be presented in a variety of charts and visualizations for actionable insights.
Customers are not offered a demo option by the company. However, the company offers a free trial that allows potential customers to get a firsthand experience. Users can also contact third-party vendors to request a demo.
Freshdesk project management software is different from other applications. It offers multiple pricing options, each tailored to a niche. There are four pricing options for each department. These include Enterprise, Growth, Pro, and Pro. Each package has its own features, which are directly related to the department. These are the pricing strategies offered by the company.
Visit the official website for more information about the plans and features available for each strategy.
With 89% of users recommending the software, it has an excellent user satisfaction rating. It has been ranked 5 out 5 stars by FinancesOnline and 4.5 at GetApp.
Both software pieces have received positive reviews from users. It is difficult to determine which software is better. The best project management software for a company depends on its user requirements. Your needs will determine which software is best for you. Before you decide which project management software to use, consider your budget and the size of your company.